Delivery & Shipping Policy

Shipping & Delivery Policy

At Carpet Point, we aim to make shopping for carpets and rugs online simple, convenient, and reliable. We deliver our products to customers across India and work to ensure that every order reaches its destination safely.

Please read our Shipping & Delivery Policy to understand how orders are processed, shipped, and delivered.

1. Shipping Locations

Carpet Point accepts orders for delivery across India, subject to service availability at the customer's delivery address.

Whether you are ordering a living room carpet, bedroom rug, runner carpet, shaggy carpet, or hand tufted carpet, we aim to provide a smooth delivery experience.

If delivery is unavailable to your PIN code, our team will contact you to discuss the available options.

2. Order Processing Time

Orders are processed after successful order placement and payment confirmation, where applicable.

Processing times may vary depending on product availability, order volume, and whether the carpet requires customization or special preparation.

For customized or made-to-order carpets, additional preparation and production time may be required. If there is a significant delay, we will communicate the relevant information where possible.

3. Estimated Delivery Time

For standard orders, the estimated delivery time is generally 10–15 business days, depending on the delivery location, courier service, and product availability.

Please note that this is an estimate rather than a guaranteed delivery date. Deliveries to remote locations or during periods of high order volume may take longer.

Customized orders may require additional time, depending on the agreed specifications and production requirements.

4. Shipping Charges

Any applicable shipping charges will be displayed at checkout or communicated to the customer before the order is confirmed.

If free shipping is offered on your order, the applicable terms will be displayed on our website or during checkout.

Customers should review the final order summary before completing their purchase.

5. Order Tracking

Where tracking is available, customers may receive a tracking number or shipping update once their order has been dispatched.

You can use the tracking details provided to check the status of your shipment.

If you have not received tracking information or need assistance with your delivery, please contact our customer support team with your order number.

6. Delayed or Undelivered Orders

Although we make every effort to deliver orders within the estimated timeframe, delays may occur because of courier issues, weather conditions, operational disruptions, incorrect address details, or other circumstances beyond our control.

If your order has not arrived within the estimated delivery period, please contact us. We will review the available shipment information and help you with the next steps.

Please ensure that your shipping address, PIN code, phone number, and other delivery details are accurate when placing your order.

7. Incorrect or Damaged Deliveries

If you receive the wrong product or your carpet arrives damaged, please contact us within 24 hours of delivery at info.carpetpoint@gmail.com.

To help us investigate the issue, please provide:

• Your order number.

• Clear photographs show