Terms & Conditions

Terms & Conditions – Carpet Point

Last Updated: 23 October 2026

Welcome to Carpet Point. These Terms & Conditions govern your access to and use of our website, https://carpetpoint.in, and the purchase of products through our online store.

In these terms, “Carpet Point,” “we,” “us,” and “our” refer to Carpet Point. “You,” “your,” “customer,” or “user” refers to any person who visits, browses, or purchases from our website.

By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please discontinue using the website.

1. Use of Our Website

You agree to use the Carpet Point website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

• Use the website in a way that violates any applicable law or regulation.

• Attempt to gain unauthorized access to our website, servers, systems, or customer information.

• Interfere with the website's operation, security, or availability.

• Upload malicious software, viruses, or other harmful code.

• Use the website to distribute unlawful, abusive, defamatory, misleading, or infringing material.

• Use automated methods to access or collect website data without our authorization.

We reserve the right to take appropriate action if we reasonably believe that a user has violated these terms or compromised the security or proper functioning of our website.

2. Products and Product Information

Carpet Point offers carpets and rugs in a variety of designs, sizes, textures, materials, and styles.

We make reasonable efforts to display accurate product descriptions, photographs, prices, and other details. However, minor variations in colour or appearance may occur due to lighting, photography, screen settings, or device displays.

Product availability, specifications, and prices may change from time to time. Any changes will not override rights or obligations that have already arisen under a confirmed order, except as permitted by applicable law.

Please review the product description, dimensions, material information, and available options carefully before placing an order. If you require clarification, contact us before purchasing.

3. Prices and Payments

All product prices and applicable charges will be displayed on the website or at checkout before you complete your purchase.

The final amount payable may include applicable taxes, shipping charges, or other charges disclosed during checkout.

We use the payment methods made available at checkout. You agree to provide accurate billing and payment information and to complete the payment process using an authorized method.

If a genuine pricing or listing error is identified, we will take appropriate steps to resolve it in accordance with applicable law and communicate with the affected customer where necessary.

4. Cash on Delivery (COD) and Token Payment

For Cash on Delivery (COD) orders with a total order value exceeding ₹10,000, Carpet Point requires a token payment equal to 30% of the total order value to confirm the order and help prevent fraudulent or non-genuine orders.

The remaining balance must be paid according to the agreed payment terms at the time of delivery.

The applicable token amount and payment instructions will be communicated to the customer before the order is confirmed. Customers are advised to review the applicable cancellation, return, and refund conditions before making the token payment.

The treatment of the token payment in the event of cancellation, return, refund, or non-delivery will be governed by Carpet Point’s applicable policies and applicable law.

5. Order Placement and Confirmation

When you place an order, you are making a request to purchase the selected products under the terms displayed on our website.

An order confirmation message or email acknowledges receipt of your order but does not necessarily mean that the order has been dispatched.

We may contact you to verify order details, delivery information, or payment status when reasonably necessary.

If an order cannot be fulfilled because of stock unavailability, a genuine pricing error, suspected fraud, or another valid reason, we will communicate with you and arrange any applicable cancellation or refund in accordance with our policies and applicable law.

6. Shipping and Delivery

Orders are processed and delivered according to our Shipping & Delivery Policy and the estimated timelines communicated for the relevant product or order.

Delivery times may vary depending on the delivery location, product availability, customization requirements, courier operations, weather, or other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address, contact number, and PIN code. Incorrect or incomplete information may delay delivery.

Please refer to our Shipping & Delivery Policy for further details about delivery timelines, shipping charges, tracking, and delivery-related concerns.

7. Cancellations, Returns, Exchanges, and Refunds

Order cancellations, returns, exchanges, and refunds are governed by our current Return & Refund Policy.

Customers should review that policy before placing an order. If a product arrives damaged, defective, or different from the product ordered, please contact us promptly and provide your order number and supporting photographs where applicable.

Eligibility, reporting timelines, and the procedure for resolving a request will be determined in accordance with our published policies and applicable law.

Nothing in these Terms & Conditions is intended to exclude any consumer right or remedy that cannot legally be excluded.

8. Customized Products

Where customization is offered, the customer should confirm the selected dimensions, design, colour preferences, material, and other specifications before approving the order.

Customization availability, production timelines, payment requirements, and cancellation or return conditions may differ from those applicable to standard products. These conditions should be communicated before the customized order is confirmed.

Any restrictions on cancellation, return, or refund for customized products will apply only to the extent disclosed in the applicable policy and permitted by law.

9. Intellectual Property and Website Content

Unless otherwise stated, the content on our website, including text, photographs, graphics, logos, branding, product descriptions, and design elements, is owned by Carpet Point or used with appropriate permission.

You may browse the website and use its content for personal, non-commercial shopping purposes.

You must not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission from the relevant rights holder, except where permitted by applicable law.

Unauthorized use of protected intellectual property may result in appropriate legal action.

10. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, delivery partners, analytics tools, and other external websites or applications.

These third parties may operate under their own terms, privacy policies, and practices. Carpet Point does not control every aspect of third-party services and is not responsible for matters outside its reasonable control.

Your use of a third-party service may be subject to the terms and conditions of that service provider.

11. Website Availability and Security

We make reasonable efforts to keep our website available and functioning properly. However, uninterrupted or error-free access cannot be guaranteed at all times.

Website access may occasionally be affected by maintenance, technical problems, service-provider issues, or other circumstances.

You must not attempt to disrupt the website, bypass security measures, access restricted information, or interfere with the experience of other users.

We reserve the right to restrict or suspend website access where reasonably necessary for security, maintenance, legal compliance, or the prevention of misuse.

12. Limitation of Liability

To the extent permitted by applicable law, Carpet Point will not be responsible for indirect or consequential losses arising from website interruptions, temporary unavailability, or the use of third-party services beyond our reasonable control.

We will take reasonable steps to address legitimate concerns relating to products, orders, payments, and delivery in accordance with our policies and applicable law.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, or limits any consumer rights that cannot legally be waived.

13. Indemnity

You agree to use the website lawfully and not to misuse it in a way that causes loss, damage, or legal claims against Carpet Point.

To the extent permitted by applicable law, you may be responsible for losses or reasonable costs directly arising from your unlawful use of the website, infringement of third-party rights, or material breach of these terms.

This provision does not remove or restrict any rights or protections available to consumers under applicable law.

14. Privacy and Personal Information

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and share personal information in connection with browsing, purchases, customer support, and other website activities.

Please review our Privacy Policy to understand our data-handling practices.

15. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, website features, policies, or legal requirements.

The revised version will be published on this page with an updated date where appropriate. We encourage customers to review this page periodically.

Changes will apply in accordance with applicable law and will not retrospectively remove rights that have already accrued to customers.

16. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the applicable laws of India.

Any dispute arising in connection with the website or an order will be addressed in accordance with applicable Indian law and the jurisdiction of the competent courts or forums, without limiting any mandatory consumer remedies available to customers.

17. Contact Us

If you have questions about these Terms & Conditions, an order, or a product, please contact Carpet Point using the details below.

• Website: https://carpetpoint.in

• Phone/WhatsApp: 8738042372

• Email: info.carpetpoint@gmail.com

• Business location: Bhadohi, Uttar Pradesh, India

We recommend including your order number in any order-related enquiry so our team can assist you more efficiently.

By using our website or placing an order, you acknowledge that you have read and understood these Terms & Conditions, subject to your rights under applicable law.