Return & Refund Policy

1. Our Return Policy
Every Carpet Point carpet is handmade, so we do not accept returns or exchanges for change of mind.

2. Wrong Product or Wrong Size
If you receive a product or size different from what you ordered, please contact us within 3 days of delivery. After verification, we will arrange a free replacement or refund.

3. Transit Damage
If your carpet arrives damaged, please notify us within 24 hours of delivery with clear unboxing photos or video. After verification, we will arrange a free replacement or refund.

4. How to Request a Return or Replacement
WhatsApp +91 8738042372 or email info.carpetpoint@gmail.com with:
- Your Order ID
- Clear photos or video of the issue
- Photo of the package and shipping label
Please do not send the product back until our team confirms the next steps.

5. Refunds
Approved refunds are processed to the original payment method. The time for the amount to reach your account depends on your bank or payment provider. For approved cases, we arrange reverse pickup or reimburse return shipping costs.

6. Warranty
All carpets come with a 2-year warranty against manufacturing defects. The warranty does not cover normal wear, stains, or damage caused by improper use or cleaning.

7. Order Cancellation & Token Money

For Cash on Delivery orders, we collect 30% of the order amount as token money to confirm your order.

Cancelled within 24 hours: If you cancel your order within 24 hours of placing it, your full token money will be refunded to your original payment method within 1–2 working days.
Cancelled after 24 hours: Once 24 hours have passed, we begin preparing and crafting your carpet, so the token money becomes non-refundable.

To cancel your order, call or WhatsApp us at +91 8738042372 with your order number.

8. Contact
Phone / WhatsApp: 8738042372
Email: info.carpetpoint@gmail.com