FAQs

Frequently Asked Questions (FAQs) – Carpet Point

Welcome to Carpet Point! We understand that choosing the right carpet or rug for your home or workspace can involve several questions. Our FAQs cover carpet types, sizes, materials, customization, ordering, payments, shipping, and after-sales support to help you make an informed decision.

1. What types of carpets and rugs are available at Carpet Point?

Carpet Point offers a variety of carpets and rugs for different interiors and preferences, including hand-tufted carpets, shaggy carpets, modern patterned carpets, textured rugs, runner carpets, bedroom rugs, bedside rugs, and living room carpets. Browse our collections to find a design that complements your space.

2. How do I choose the right carpet for my home?

Choose a carpet based on the room's size, furniture arrangement, interior style, foot traffic, and maintenance requirements. Soft shaggy rugs can add a cozy feel to bedrooms and relaxation areas, while patterned and textured carpets can complement living rooms and other spaces. Always measure your available floor area before ordering.

3. What carpet size should I buy for my living room?

The ideal living room carpet size depends on your room dimensions and furniture layout. A larger rug can help connect a sofa and seating area, while a smaller rug can highlight a coffee table or specific section of the room. Measure the area before purchasing and check the size listed on the product page.

4. Do you offer different carpet sizes?

Yes. Most designs come in standard sizes like 5×8, 6×9, 8×10 and 9×10 feet. Any design can also be made in your exact custom size. Just enter your width and length on the product page to see the price instantly.

5. Can I order a customized carpet?

Yes. Every Carpet Point design can be made in a custom size and custom colours. Enter your dimensions on the product page for an instant estimate, or WhatsApp us at +91 8738042372. Custom carpets are delivered in 10–15 days.

6. What is the difference between hand-tufted and shaggy carpets?

Hand-tufted carpets are made by inserting yarn into a backing using a tufting process, allowing for a wide range of patterns, textures, and designs. Shaggy carpets are characterized by their longer or fluffier pile, which creates a soft, cozy appearance. These terms describe different characteristics, and the exact construction and material depend on the product.

7. Which carpet is best for a bedroom?

A bedroom carpet should complement your décor and provide the look and feel you prefer. Shaggy rugs and soft-textured carpets are popular choices for creating a cozy atmosphere, while modern or patterned rugs can add a decorative touch. Check each product's material and care instructions before choosing.

8. Which carpet is suitable for a living room?

For a living room, consider a carpet that matches your furniture, colour palette, and everyday usage. Modern, floral, patterned, and textured carpets can all work well. For frequently used spaces, review the product details and care requirements before selecting a carpet.

9. What materials are used in Carpet Point carpets?

Our carpets are hand tufted in Bhadohi using premium wool, with viscose silk and other quality yarns in selected designs and a cotton backing. The exact material and pile height of each carpet is listed on its product page.

10. Are Carpet Point carpets easy to maintain?

Most carpets benefit from regular vacuuming and prompt attention to spills. However, cleaning methods depend on the carpet's material, pile, and construction. Follow the care instructions provided for your product, and test any cleaning solution on a small, inconspicuous area first.

11. How do I clean a carpet at home?

Start by vacuuming regularly to remove dust and loose dirt. Blot spills gently with a clean cloth instead of rubbing them into the fibres. Avoid soaking the carpet or using harsh cleaning products unless the product's care instructions permit them. For delicate materials or stubborn stains, consider professional carpet cleaning.

12. How can I place an order on Carpet Point?

Browse our online store at https://carpetpoint.in, select your preferred carpet, review the product details and available options, and add it to your cart. Follow the checkout instructions to enter your delivery details and complete your order using the payment methods available at checkout.

13. Are the carpets shown on the website exactly the same as the delivered products?

We aim to present our products as accurately as possible. However, slight colour variations may occur due to screen settings, lighting, photography, or differences in the viewing device. Please review the product images, descriptions, and size details carefully before placing your order.

14. What are the prices of carpets at Carpet Point?

Carpet prices vary depending on the design, size, material, construction, and other product specifications. The current price and available options are displayed on the relevant product page. For customization enquiries, contact our team for details about your requirements.

15. Do you deliver carpets across India?

Yes. We offer free doorstep delivery across India in multi-layer waterproof packaging. Ready-stock carpets arrive in 5–6 days and custom-size carpets in 10–15 days.

16. How long does delivery take?

Ready-stock carpets are delivered in 5–6 days. Custom-size carpets take 10–15 days because they are handmade after you order. We share regular updates on call and WhatsApp until your carpet arrives.

17. How can I track my carpet order?

Once your carpet is dispatched, we send the tracking link by SMS and WhatsApp. You can also call or WhatsApp us at +91 8738042372 with your order number for an update.

18. Which payment methods are accepted?

We accept UPI, debit and credit cards, and net banking. We also offer partial COD: you pay 30% of the order amount in advance as token money, and the remaining 70% in cash on delivery. Prepaid orders get an extra discount.

19. Can I cancel or change my order after placing it?

You can change or cancel your order within 24 hours of placing it. For custom-size carpets, changes are not possible once weaving has started.

20. What should I do if I receive a damaged or incorrect carpet?

For transit damage, share clear unboxing photos or a video within 24 hours of delivery. For a wrong product or wrong size, contact us within 3 days. WhatsApp +91 8738042372 with your order ID, and after verification we arrange a free replacement or refund.

21. What is Carpet Point's return and refund policy?

Because every carpet is handmade, we do not accept returns for change of mind. We offer a free replacement or refund for wrong products, wrong sizes or transit damage reported on time. Every carpet also carries a 2-year warranty against manufacturing defects.

22. Can I exchange a carpet if I select the wrong size?

We cannot exchange a carpet if the wrong size was selected while ordering, so please measure your room before you buy. If we sent a different size from what you ordered, we will replace it free of cost.

23. Do you sell carpets for offices, hotels, or commercial spaces?

If you are sourcing carpets for an office, hotel, hospitality space, real estate project, or another commercial requirement, contact Carpet Point to discuss your quantity, design, size, and material requirements. Availability and customization options will depend on the specific project.

24. How can I contact Carpet Point for help?

You can contact us using the details below:

• Website: https://carpetpoint.in

• Phone/WhatsApp: 8738042372

• Email: info.carpetpoint@gmail.com

Please include your product name or order number when contacting us about a specific carpet or purchase so we can assist you more efficiently.

Still Have Questions?

If you need help choosing the right carpet, understanding product specifications, checking customization options, or getting an update on your order, contact Carpet Point. We will help you find the information you need before you make your purchase.