Privacy Policy

Privacy Policy

Last Updated: 23 October 2026

At Carpet Point, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit https://carpetpoint.in, purchase our carpets and rugs, contact our team, or otherwise interact with our services.

By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will obtain it as appropriate.

1. Information We Collect

When you visit our website or place an order, we may collect the following types of information:

Personal and Contact Information

• Name

• Email address

• Phone number

• Billing and shipping address

• Other information you voluntarily provide when contacting us

Order and Transaction Information

• Products purchased and order details

• Delivery and shipping information

• Payment status and transaction references

• Information required to process returns, refunds, or exchanges

Payment card details and other sensitive payment information are generally handled by the relevant payment service provider. We do not intentionally store complete payment card details on our own systems.

Technical and Website Usage Information

When you browse our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, referring website, and interactions with our online store. This information may be collected through cookies and similar technologies.

2. How We Use Your Personal Information

Carpet Point uses customer information for legitimate business purposes, including:

• Order Processing: To confirm, prepare, fulfil, and deliver your carpet and rug orders.

• Customer Support: To respond to questions, provide order updates, and resolve product or delivery issues.

• Payments and Refunds: To facilitate payment processing, cancellations, eligible refunds, and exchanges.

• Website Improvement: To understand how visitors use our website and improve its performance, products, and shopping experience.

• Marketing Communications: To send promotional messages, product updates, offers, and announcements where permitted by law and, where required, with your consent.

• Security and Fraud Prevention: To help detect suspicious transactions, protect our website, and prevent misuse.

• Legal Compliance: To comply with applicable laws, regulations, and lawful requests from relevant authorities.

You may opt out of promotional emails or marketing messages at any time using the available unsubscribe option or by contacting us.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support essential store functions, remember preferences, understand website traffic, measure advertising performance, and improve your shopping experience.

These technologies may be provided by Shopify and other service providers used by our store.

You can manage cookies through your browser settings and, where available, our website's cookie preferences. Disabling certain cookies may affect some website features.

4. How We Share Your Information

We do not sell your personal information to third parties for their own independent marketing purposes. However, we may share relevant information with trusted third parties when necessary to operate our business and provide our services.

These parties may include:

• Shopify and Website Service Providers: To operate and maintain our online store.

• Payment Providers: To process payments and related transactions.

• Shipping and Logistics Partners: To dispatch and deliver orders.

• Technology and Communication Providers: To send emails, provide customer support, and maintain website functionality.

• Analytics and Advertising Providers: To understand website performance and measure marketing campaigns, subject to applicable privacy requirements.

• Professional Advisers and Authorities: Where disclosure is necessary to comply with the law, respond to lawful requests, protect legal rights, or prevent fraud and security threats.

We expect service providers to handle personal information appropriately and only for relevant purposes, subject to applicable agreements and legal requirements.

5. Data Security

Carpet Point takes reasonable measures to protect personal information against unauthorised access, loss, misuse, alteration, and disclosure.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure. We encourage customers to protect their account credentials and avoid sharing passwords or other confidential information with anyone.

If you believe your information has been compromised, please contact us promptly.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfil orders, provide customer support, maintain business and tax records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

When information is no longer required for these purposes, we will take appropriate steps to delete it, anonymise it, or otherwise handle it in accordance with applicable law.

7. Your Privacy Rights and Choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information, withdraw consent where processing is based on consent, or raise concerns about how your information is handled.

You may also opt out of marketing communications at any time.

To make a privacy-related request, contact us using the details provided below. We may need to verify your identity before processing certain requests and may retain some information where legally required.

8. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services, including payment gateways, delivery tracking services, and social media platforms.

These third parties may have their own privacy policies and practices. Carpet Point is not responsible for the privacy practices of independent third-party websites. We encourage you to review their policies before sharing personal information.

9. Children's Privacy

Our website is intended for general customers and is not designed to knowingly collect personal information directly from children in circumstances where parental consent is required by law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or applicable legal requirements.

Any revised version will be published on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

11. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact Carpet Point.

Business Name: Carpet Point
Email: info.carpetpoint@gmail.com
Phone / WhatsApp: 8738042372
Location: Bhadohi, Uttar Pradesh, India – 221301
Website: https://carpetpoint.in

We value your trust and are committed to handling your information responsibly while providing a convenient and reliable online carpet-shopping experience.

Carpet Point – Beautiful Carpets for Beautiful Homes.